Privacy Policy

Last updated: February 12, 2025

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Reworks, Inc., 169 Madison Ave STE 11907.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to: New York, United States
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to Reworks CRM, accessible from https://crm.reworks.ai.
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Google User Data

We integrate with Google Workspace APIs to enhance our CRM functionalities by providing seamless access to user authentication, email retrieval, and calendar event management. The data we access includes:

  • Google Account authentication details (OAuth tokens)
  • Email metadata and content (only if explicitly authorized by the user)
  • User profile information necessary for authentication
  • Google Calendar events and associated metadata

We utilize Google user data to optimize your workflow by automating tasks, summarizing customer interactions, and improving team collaboration. Specifically:

  • We retrieve Google Calendar events and emails for customers you have added to the CRM.
  • You can stop sharing emails for specific customers at any time.
  • You can opt-in to share emails you have sent to a specific customer with your team, with the option to opt out at any time.
  • The retrieved data is used to automatically generate tasks for you and your team, summarize your conversations with customers, and facilitate intelligent search capabilities within the CRM.
  • We only store emails where one of the recipients is a customer you have added to the CRM.
  • We use calendar event data to enable an optional meeting bot that can join calls scheduled in your calendar, collecting relevant metadata about those events.
  • We can suggest new calendar events based on your interactions and activity within the CRM. After receiving your approval, we may also send event invites on your behalf to streamline scheduling and coordination.

We do not use Google Workspace APIs to develop, improve, or train generalized AI and/or ML models. All user data obtained through these APIs is used strictly for providing our services and is retained only as long as necessary to fulfill the intended purpose.

Use of Your Personal Data

  • To provide and maintain our Service.
  • To manage Your Account.
  • For the performance of a contract.
  • To contact You.
  • To provide You with news, special offers and general information.
  • To manage Your requests.
  • For business transfers.
  • For other purposes such as data analysis and identifying usage trends.

Retention of Your Personal Data

We will retain Your Personal Data only for as long as necessary.

Delete Your Personal Data

You have the right to request the deletion of Your Personal Data.

Security of Your Personal Data

We take data security seriously, but no method of transmission over the Internet is 100% secure.

Children's Privacy

Our Service does not address anyone under the age of 13.

Links to Other Websites

Our Service may contain links to other websites not operated by Us.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time.

Contact Us

If you have any questions about this Privacy Policy, You can contact us.